FAQ

1. What is Prulo?

Prulo is a clothing brand dedicated to creating stylish, high-quality apparel that combines classic elegance with modern design. Our collections are crafted to make you feel confident and comfortable in every situation.

2. How can I place an order?

To place an order, simply browse our online store, select your desired items, choose your size and color, and add them to your cart. When you’re ready to checkout, follow the prompts to enter your shipping and payment information.

3. What payment methods do you accept?

COD cash on Delivery

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment through our carrier’s website.

5. What is your return and exchange policy?

You have 7 days from the date of receipt to return or exchange items. Items must be unused, unworn, and in their original packaging with all tags attached. Please review our full Return and Exchange Policy for more details.

6. How long will it take to receive my order?

Domestic orders typically arrive within 3-5 business days after processing. Expedited shipping options are available at checkout for faster delivery. Please note that shipping times may vary based on your location.

7. Do you offer international shipping?

We offer shipping only in Pakistan

8. How do I know which size to choose?

We provide a detailed size chart on our product pages to help you select the best size. If you’re between sizes or need further assistance, feel free to reach out to us for guidance.

9. Can I modify or cancel my order after it’s been placed?

Once an order is placed, it begins processing immediately. If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order is in processing.

10. What should I do if I received a defective or incorrect item?

If you receive a defective or incorrect item, please follow our return process and notify us within 7 days of receipt. We will assist you with a replacement or refund, depending on availability.

11. How can I contact customer support?

For any questions or concerns, please use the contact form on our website or refer to the customer support section for assistance. We aim to respond to all inquiries promptly.

12. Do you offer gift cards?

Coming Soon

13. How can I stay updated on new arrivals and promotions?

To stay informed about our latest collections, promotions, and special offers, subscribe to our newsletter. You can sign up at the bottom of our homepage.