Exchange and Returns

At Prulo, we want you to be completely satisfied with your purchase. If you need to exchange or return an item, please review our policy below:

1. Eligibility for Returns and Exchanges

  • Time Frame: You have 7 days from the date of receipt to request a return or exchange.
  • Condition: Items must be unused, unworn, and in their original packaging with all tags attached.

2. How to Initiate a Return or Exchange

  • Returns: To return an item, ensure it meets the eligibility criteria. Your refund will be processed to the original payment method once the item is received and inspected.
  • Exchanges: For exchanges, please specify the new item or size you wish to receive. We will ship the replacement item once the original item is returned and inspected.

3. Non-Refundable Items

Certain items are non-returnable, including:

  • Sale items or items marked as final sale
  • Personalized or custom-made items

4. Return Shipping Costs

  • Return Shipping: You are responsible for return shipping costs unless the item was defective or incorrect.
  • Exchange Shipping: For exchanges, shipping costs for the replacement item may apply.

5. Inspection and Processing

  • All returned items will be inspected upon receipt.
  • Refunds and exchanges will be processed within a reasonable timeframe after inspection.

6. Exceptions

  • We reserve the right to refuse returns or exchanges if items do not meet our policy criteria.

Thank you for shopping with Prulo. We are committed to ensuring you have a positive experience with our products.