At Prulo, we want you to be completely satisfied with your purchase. If you need to exchange or return an item, please review our policy below:
1. Eligibility for Returns and Exchanges
- Time Frame: You have 7 days from the date of receipt to request a return or exchange.
- Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
2. How to Initiate a Return or Exchange
- Returns: To return an item, ensure it meets the eligibility criteria. Your refund will be processed to the original payment method once the item is received and inspected.
- Exchanges: For exchanges, please specify the new item or size you wish to receive. We will ship the replacement item once the original item is returned and inspected.
3. Non-Refundable Items
Certain items are non-returnable, including:
- Sale items or items marked as final sale
- Personalized or custom-made items
4. Return Shipping Costs
- Return Shipping: You are responsible for return shipping costs unless the item was defective or incorrect.
- Exchange Shipping: For exchanges, shipping costs for the replacement item may apply.
5. Inspection and Processing
- All returned items will be inspected upon receipt.
- Refunds and exchanges will be processed within a reasonable timeframe after inspection.
6. Exceptions
- We reserve the right to refuse returns or exchanges if items do not meet our policy criteria.
Thank you for shopping with Prulo. We are committed to ensuring you have a positive experience with our products.